FAQ

Please reach us at hello@cuppingseason.com or contact us at +1(949)414-4080

If you cannot find the answer to your question.

Is there a minimum order requirement?

We understand that each event or occasion is unique, and we aim to be as flexible as possible. There is a 20-people minimum for smaller gatherings, but we recommend reaching out to discuss your needs with us. Our team will gladly work with you to find the best solution that suits both your requirements and budget.

Are your cart customizable?

Absolutely! We take pride in offering fully customizable cart to suit your preferences and dietary needs. You can choose from a wide selection of meats, cheeses, chips, chocolates, candies, accompaniments, and even vegan options if desired. Additionally, we can cater to specific themes or occasions, making each cup a personalized culinary experience.

How far in advance should I place an order?

We recommend placing your order at least 48hrs in advance to ensure the freshest and highest quality ingredients for your charcuterie cups. However, for large events or during peak seasons, it's advisable to reach out even earlier to secure your order and preferred delivery time.

Can you accommodate dietary restrictions and allergies?

Certainly! We understand the importance of catering to various dietary needs and allergies. When placing your order, please inform us of any specific requirements, such as gluten-free, nut-free, or other dietary restrictions. Our team will work closely with you to create charcuterie cups that everyone can enjoy without worries.

Do you set it up and stay?

Yes, we do provide full setup for the cart! Give us 30 minutes before the event to ensure everything is beautifully arranged. We will also have someone to man the cart during your event to serve guests and keep the spread looking fresh.

Cancellation and Refund Policy

We understand that plans can change, and we strive to be as accommodating as possible. Below is our cancellation and refund policy for orders placed:

1. Cancellation Policy:

Orders may be canceled or modified up to 24 hours before the scheduled delivery. To request a cancellation or modification, please contact us at hello@cuppingseason.com or +1(949)414-4080
For cancellations made less than 24 hours of the scheduled delivery, no refund will be offered due to the expenses already incurred in preparing the order.

2. Refund Policy:

Refunds of downpayment will be given once cancellation has been confirmed.

3. Communication:

All cancellation and refund requests must be submitted through our official communication channels hello@cuppingseason.com or +1(949)414-4080. An email confirmation will be sent to you. Requests made through social media or third-party platforms may not be considered valid.

Customer satisfaction is our top priority, and we will do our utmost to resolve any concerns that arise. We encourage open communication, and our team is here to assist you throughout the process.

Please note that by placing an order with us, you agree to abide by this cancellation and refund policy. We reserve the right to update or modify this policy as needed, and any changes will be effective immediately upon posting on our website or other communication channels.

If you have any questions or need further clarification regarding our policy, please do not hesitate to contact us at hello@cuppingseason.com or +1(949)414-4080. Thank you for choosing our charcuterie business, and we appreciate your understanding of our cancellation and refund policy.

FAQ

Cancellation and Refund Policy

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